Welcome to BuyOplex.store! We are committed to providing high-quality products and reliable service to our customers. This Service Policy outlines our commitments and the expectations you can have when shopping with us.
1. Product Availability
We strive to maintain accurate stock levels and product availability at all times. However, in the rare event of an item becoming unavailable after your order is placed, we will notify you promptly and offer an alternative, backorder option, or full refund.
2. Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- You will receive a confirmation email with tracking information once your order is dispatched.
3. Shipping and Delivery
- We offer nationwide shipping (and international shipping, if applicable).
- Estimated delivery time: 3–7 business days within India.
- Delays may occur due to high volume of orders or postal service problems.
- Delivery charges (if any) will be calculated at checkout.
4. Order Cancellation
You may cancel your order within 12 hours of placing it by contacting our support team. Orders that have already been processed or shipped cannot be canceled.
5. Return and Refund Policy
Please refer to our Return & Refund Policy for detailed information regarding returns, exchanges, and refunds.
6. Customer Support
If you face any issue with our products or services, our dedicated customer support team is here to help.
- Email: support@buyoplex.store
- Phone: [Insert Phone Number]
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
7. Payment Methods
We accept multiple secure payment methods:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI & Net Banking
- Wallets (Paytm, PhonePe, etc.)
All payments are processed securely through encrypted payment gateways.
8. Product Quality and Guarantee
All products listed on BuyOplex.store are quality-checked before dispatch. If you receive a defective or incorrect item, please notify us within 48 hours of delivery for a quick resolution.
9. Privacy & Security
Your privacy is important to us. All personal and payment data is encrypted and stored securely. Please read our Privacy Policy for more details.
10. Modification of Service Policy
We reserve the right to update or modify this Service Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
Thank you for choosing BuyOplex.store. We are dedicated to delivering a seamless shopping experience!